FAQS

Our goal is to provide you excellent customer service. Therefore, if you have an issue, please contact us or email at contact@rocktherockfashion.com or call us at 1-844-YES-ROCK (937-7625), and we will get back to you within 24 hours. We are closed Saturday, Sunday and on Holidays. If calling or sending an email during the weekend or Holiday, please expect a response on the first business day following.

We try to reply to all emails within 24 hours. Our office is closed on weekends and holidays so we will look to answer the next working day.

No, our brand logos are trademarked and copyrighted. Therefore, use is limited to sharing as a conversation piece to proclaim your love for Christ. Reproduction is strictly prohibited, and we pray you will respect our wishes. God bless!

CLOTHING:

• For the best results with your new printed garments, always wash in cold water with the garment inside-out. We ONLY recommend hang-drying, though you may tumble dry on low heat.
• When it comes to ironing, use cool iron inside-out. Don’t iron the print.

HATS (Embroidery):

• Hats, backpacks, and shoes can be wiped clean with a damp cloth in the spots where it’s needed. If necessary, hats and shoes can be hand-washed cold. Don’t use brushes.
• NOTE:  DO NOT machine-wash, bleach, tumble-dry, iron, or dry-clean. Read the manufacturer label carefully for any other instructions.

MUGS:

The Enamel Mugs and the Black Glossy Mugs, we ONLY recommend hand-washing. Also, you can’t heat liquids or food directly in them—it can damage their coating.

Our White Glossy Mugs and White Ceramic Mugs with Color Inside are microwave and dishwasher-safe, but the print and coating will last longer if you hand-wash them.

If you want to cancel an order before shipment, please contact us immediately, and we might be able to accommodate you.
_ If we can cancel, you will be given store credit for your purchase, as we cannot refund money.
_ If we are unable to cancel your order, then you can return the item within 30 days of receipt.  Once we have received it, we will issue a store credit. 

NOTE: We will not accept items that have been worn, washed, stained, look worn, have pet hair on them or smell of smoke. We are unable to donate the items in those conditions therefore we can not take them back. No exceptions! 

We cannot take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having.

We do. We regularly send discount codes, competitions, and special offers to our newsletter subscribers and followers on Facebook, Instagram, and X (Twitter). If you want to subscribe to our newsletter, click here.  Since you inquired, email us, and we will send you one directly 💗.

If you want to cancel an order before shipment, please contact us immediately, and we might be able to accommodate you.
_ If we can cancel, you will be given store credit for your purchase, as we cannot refund money.
_ If we are unable to cancel your order, then you can return the item within 30 days of receipt.  Once we have received it, we will issue a store credit. 

For most of our products, the sizing guide is listed on each product’s product page.  Click on your desired product and select the Sizing Guide tab below the product name.  Also, there is a sizing chart in our footer menu, or CLICK HERE.

We cannot take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having.

No, our brand logos are trademarked and copyrighted. Therefore, use is limited to sharing as a conversation piece to proclaim your love for Christ. Reproduction is strictly prohibited, and we pray you will respect our wishes. God bless!

First, please check the tracking page with the order number at purchase or the tracking number you received via email. After checking, if you think your order has been delayed or lost, please contact us, and we will start an investigation with the courier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.

We are really sorry about this.  To begin the return process by going to our RETURN / EXCHANGE page.  Follow the steps provided, including a few photos of the issue, and we will then provide you an RMA#.  We will review for further instructions.  We may ask that you return the item to us.

We are really sorry about this.  To begin the return process by going to our RETURN / EXCHANGE page.  Follow the steps provided, including a few photos of the issue, and we will then provide you an RMA#.  We will review for further instructions. We may ask that you return the item to us.

When unpacking a new shirt or hoodie, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process, and it’s not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all direct-to-garment (DTG) prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. This chemical is harmless and will wash out of the shirts the first time you wash them.

Although this can happen with our shirts, it is MUCH LESS likely to happen than with other fulfillers.  Most of the chemical is removed through adequate drying before we ship your shirts.

When printing your shirts, some discoloration may occur that appears as stains. Washing your shirts the first time in cold water should remove that discoloration.

We accept Visa, Mastercard, American Express, Discover, Pay Pal, Apple Pay. [LIST OTHERS]

Unfortunately not.  All orders need to be placed on our website.

f this happens to you, contact us immediately, and we might be able to take care of it.  However, we can’t guarantee anything in this case, as all of our items are usually processed immediately after you order. If your order has already entered the shipping process, we won’t be able to stop it. Please contact us anyway, as we still care and we’ll try to help.

No.  Taxes are shown on the checkout page.

Our clothing line is custom-made and printed on demand; therefore, we do not accept returns unless there is a defect or we shipped the wrong product.  In the rare event that an order is shipped incorrectly or with a defect, we will offer a replacement if the item is reported within 30 days from the date of receipt.  If there is a defect or you received the wrong shirt and you want a replacement, a refund will be provided in terms of total credit.  We do not accept returns or replacements when the customers need a smaller or larger size.  We strongly advise checking your size on the product page or Size Chart before placing your order.

If we ship the wrong, faulty, or defective shirt, then you can begin the return process by going to our RETURN / EXCHANGE page. Follow the steps provided, including a few photos of the issue, and we will then provide you an RMA#.  After reviewing, further instructions will follow.  In the case of a wrong, faulty, or defective shirt, you will be provided a shipping label to return the item(s) to us.

NOTE: We will not accept items that have been washed, stained, look worn, have pet hair on them, or smell of smoke. We are unable to donate those items and can not take them back. No exceptions!

Almost all orders ship from our print shop within 2-5 days of being placed and usually arrive in 7-10 business days or less. For International orders, it can take up to 15-20 days for your package to arrive, depending on the respective country’s customs processes.

The estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

• Issues with print or embroidery files
• Products being out of stock
• Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

Please see our Shipping page for more information and details.

Free Shipping

• For US/Domestic purchases, free shipping on all orders over $40.00.
• For Everywhere Else/International purchases, free shipping on all orders over $60.00.

After placing your order, you will receive an email with the order number.  With that email, you can check the shipping status of your order.  Once your order has shipped, you will receive another email with tracking information.  Either with the order# or tracking information, you can check the shipping status until your order is delivered.  Once delivered, you will receive a final email notification.

If you have the order or tracking number, you can check the shipping status directly on our Tracking Page.

Note: If you provide a mobile number with your order, we can send you shipping and tracking information to your mobile device.

If you think your order has been delayed or lost in shipping, please contact us, and we will start an investigation with the courier.   Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished.

Holidays are non-working days in the USA so please allow for an extra day or two. Between Thanksgiving and Christmas, delivery times can increase because our carrier times may increase. We thank you in advance for your patience.

Our clothing line is custom-made and printed on demand; therefore, we do not accept returns unless there is a defect or we shipped the wrong product.  In the rare event that an order is shipped incorrectly or with a defect, we will offer a replacement if the item is reported within 30 days from the date of receipt.  If there is a defect or you received the wrong shirt and you want a replacement, a refund will be provided in terms of total credit.  We do not accept returns or replacements when the customers need a smaller or larger size.  We strongly advise checking your size on the product page or Size Chart before placing your order.

If we ship the wrong, faulty, or defective shirt, then you can begin the return process by going to our RETURN / EXCHANGE page. Follow the steps provided, including a few photos of the issue, and we will then provide you an RMA#.  After reviewing, further instructions will follow.  In the case of a wrong, faulty, or defective shirt, you will be provided a shipping label to return the item(s) to us.

NOTE: We will not accept items that have been washed, stained, look worn, have pet hair on them, or smell of smoke. We are unable to donate those items and can not take them back. No exceptions!

We only provide refunds on rare occasions after a review and approval process. Instead, our standard is to provide full store credit so you can purchase another item. Once we email to say we have issued a credit, you may return to purchase another item right away.

In the rare case of a refund, we process returns within 24 to 48 hours of receipt and will notify you by email when we have done so.  Once the refund is issued, it can take 2 to 5 working days, depending on your bank.

We process returns within 24 to 48  hours of receipt and will notify you by email when we have done so.   To check if your product has been received, enter your RMA# on our Tracking Page.  If the system shows the product has been received, and you have not been contacted after a week, then please contact us. 

For more information on returns please refer to our Returns/Exchange Policy page.

We always issue refunds according to the original payment method. So if you used a gift voucher we’ll issue you with a new online code. This will be emailed to you once we have processed your return.