Your Cart is Empty
Free Shipping on USA Orders Over $35 / International $60
Free Shipping on USA Orders Over $35 / International $60
Free Shipping on USA Orders Over $35 / International $60
Here are some of our most frequently asked questions. If your question isn't here or if you would like more information please contact us.
Our goal is to provide you excellent customer service. Therefore, if you have an issue, please contact us or email at contact@rocktherockfashion.com or call us at 1-844-YES-ROCK (937-7625), and we will get back to you within 24 hours. We are closed Saturday and Sunday. We are also closed on Holidays. If calling or sending an email during the weekend or Holiday, please expect a response on the first business day that follows.
We try to reply to all emails within 24 hours. Our office is closed on weekends and holidays so we will look to answer the next working day.
No, our brand logos are trademarked and copyrighted. Therefore, use is limited to sharing as a conversation piece to proclaim your love for Christ. Reproduction is strictly prohibited, and we pray you will respect our wishes. God bless!
For the best results with your new printed garments, always wash in cold water with the garment inside-out. Tumble dry on medium heat.
Please CLICK HERE to be taken to the sizing chart. Also, a sizing guide is listed on the product page of each shirt. Just click on the shirt you want and select the Sizing Guide tab below the shirt name. Also, there is a sizing chart in our footer menu.
We cannot take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having.
First, please check the tracking [Click Here] with the order number at purchase or the tracking number you received via email. After checking, if you think your order has been delayed or lost, please contact us, and we will start an investigation with the courier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.
We are really sorry about this. To begin the return process by going to our RETURN / EXCHANGE page. Follow the steps provided, including a few photos of the issue, and we will then provide you an RMA#. We will review for further instructions. We may ask that you return the item to us.
We are really sorry about this. To begin the return process by going to our RETURN / EXCHANGE page. Follow the steps provided, including a few photos of the issue, and we will then provide you an RMA#. We will review for further instructions. We may ask that you return the item to us.
Before printing your shirts, they are treated with a chemical that smells like vinegar. This chemical helps to bind the ink to the fibers in the shirt and is why the print holds up to repeated washing. After printing, most of the remaining chemical is removed when the shirts are dried, but a small amount may remain.
This chemical is harmless and will wash out of the shirts the first time you wash them.
Although this can happen with our shirts, it is MUCH LESS likely to happen than with other fulfillers. Most of the chemical is removed through adequate drying before we ship your shirts.
During the printing process colored shirts get a white undercoat applied to the garment before printing to help the artwork stand out more vs white shirts that get the artwork directly applied to the garment without a base coat.
When printing your shirts some discoloration can happen that will look like stains. Washing your shirts the first time in cold water should remove that discoloration.
We cannot take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having.
If you want to cancel an order prior to shipment, please contact us immediately, and we might be able to take care of it.
_ If we can cancel, you will be given store credit for your purchase, as we cannot refund money.
_ If we are unable to cancel your order, then you can return the item within 30 days of receipt. Once we have received it, we will issue a store credit.
NOTE: We will not accept items that have been worn, washed, stained, look worn, have pet hair on them or smell of smoke. We are unable to donate the items in those conditions therefore we can not take them back. No exceptions!
ROCK Fashion - Rock the ROCK adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. You can rest easy knowing that customer data – including credit and debit information – is protected by the same level of security offered to banks and other high-profile organizations. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
We accept Visa, Mastercard, American Express, Discover, Pay Pal, Apple Pay.
Unfortunately not. All orders need to be placed on our website.
If this happens to you, contact us immediately, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help.
No. Taxes are shown on the checkout page.
We accept payment in USD, INR, GBP, CAD, AUD, EUR, & JPY. While browsing the site, you are able to convert the currency in real-time.
Almost all orders ship from our print shop within 2-4 days of the order being placed and usually arrive in 7-10 business days or less. For International orders it can take up to 15-20 days for your package to arrive depending on respective country customs processes.
We ship all domestic orders by USPS First Class or Priority Mail. Large orders may be shipped by UPS. International orders are shipped APC.
Please see our Shipping Terms page for more information and details.
For US/Domestic purchases free shipping on all orders $35.00 and over.
For Everywhere Else/International purchases free shipping on all orders $60.00 and over.
After placing your order, you will receive an email with the order number. With that email, you can check the shipping status of your order. Once your order has shipped, you will receive another email with tracking information. Either with the order# or tracking information, you can check the shipping status until your order is delivered. Once delivered, you will receive a final email notification.
If you have the order or tracking number handy, you can check shipping status directly on our Tracking Page.
Note: If you provide a mobile number with your order, we can send you shipping and tracking information to your mobile device.
If you think your order has been delayed or lost in shipping, please contact us, and we will start an investigation with the courier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.
Holidays are non-working days in the USA so please allow for an extra day or two. Between Thanksgiving and Christmas, delivery times can increase because our carrier times may increase. We thank you in advance for your patience.
Please see our Shipping Terms for more information.
Our clothing line is custom made and printed on demand; therefore, we do not accept returns unless there is a defect or we shipped the wrong product. In the rare event that an order is shipped incorrect or with a defect, we will offer a replacement if the item is reported within 30 days from the date of receipt. If there is a defect or you received the wrong shirt, and you want a replacement, a refund will be provided in terms of full credit. We do not accept returns or replacements in the case where the customers’ needs a smaller or larger size. We strongly advise checking your size on the Size Chart before placing your order.
If we ship the wrong, faulty, or defective shirt, then you can begin the return process by going to our RETURN / EXCHANGE page. Follow the steps provided, including a few photos of the issue, and we will then provide you an RMA#. After reviewing, further instructions will follow. In the case of a wrong, faulty, or defective shirt, you will be provided a shipping label to return the item(s) to us.
NOTE: We will not accept items that have been washed, stained, look worn, have pet hair on them or smell of smoke. We are unable to donate the items in those conditions. Therefore, we can not take them back. No exceptions!
We only provide refunds on rare occasion, after review and approval process. Instead, our standard is to provide full store credit so you can purchase another item. Once we’ve emailed to say we have issued a credit, you may return to purchase another item right away.
In the rare case of a refund, we process returns within 24 to 48 hours of receipt and will notify you by email when we have done so. Once the refund is issued, it can take anywhere between 2 to 5 working days depending on your bank.
We process returns within 24 to 48 hours of receipt and will notify you by email when we have done so. To check if your product has been received, enter your RMA# on our Tracking Page. If the system shows product received, and you have not been contacted after a week, then please contact us.
For more information on returns please refer to our Returns/Exchange Policy page.
We always issue refunds according to the original payment method. So if you used a gift voucher we'll issue you with a new online code. This will be emailed to you once we have processed your return.
Please see our Returns/Exchange Policy for more information.
