Here are some of our most frequently asked questions. If your question isn't here or if you would like more information please contact us.

Contacting ROCK Fashion - Rock the ROCK

How do I contact you?
I’ve sent you an email, when will you reply?
I like your Brand logos, can I use or reproduce it for personal or business?

I'm Having a Problem

Where can I find the sizing chart?
I am having trouble placing an order online, do you take phone orders?
My order still hasn’t arrived, I think it is lost?
I have a faulty item, what should I do?
I was shipped the wrong product?
Why does my shirts smell like vinegar?
Why does the print on the white shirt look different than the black shirt?
My shirts look stained or discolored.

Placing An Order

Do you take phone orders?
Do you offer discount codes?
Can I cancel my order?
How secure is my personal information?


Which credit cards do you accept?
Can I place my order on the phone?
Do you offer any protection should I make a mistake with regards to sizing, address or name issues?
Are your prices inclusive of tax?
What currencies can I use?


What are your shipping times?
How much is your shipping?
How do I check the status of my order?
My order still hasn’t arrived, I think it is lost?
What happens to deliveries around Holidays?

Please see our Shipping Terms for more information.


Do you offer refunds or exchanges?
How long before I get a refund?
I shipped something back to you. Do you have it yet?
I've sent back my order but I paid with a gift voucher. What happens now?

Please see our Returns/Exchange Policy for more information.

Sizing Guide